A quick check before placing your order can prevent problems later. Please look over your name, delivery address, postal code, phone number, chosen products, and quantities. If something needs changing, let us know as soon as possible. Once the parcel has been packed or collected by the carrier, an address update may no longer be possible.
If your delivery arrives and something is not right, contact us within 30 days. Tell us what happened and include your order number so we can find the purchase quickly. If an item or its packaging was damaged, please add a photo – the more clearly we can see the problem, the sooner we can decide what to do next.
Medicines require careful handling, so we can only accept a return when the product is unused, unopened, still sealed, and inside its original packaging. An opened product normally cannot be sent back unless it arrived damaged or we supplied the wrong item.
When a refund is approved, we return the money to the payment method used for the purchase. We process it from our side as soon as possible, although your bank or card provider may need a few additional business days to place the funds back in your account.
Wrong product in the parcel? Something missing? Package damaged on arrival? Let us know, and we will look at the details and arrange the most suitable solution. That may be a replacement, a refund, or another correction. When a customer requests a return for a reason unrelated to an error or damage, the cost of sending the product back may be their responsibility.