Introduction
This Privacy Policy explains what information we collect when you browse the website, create an account, place an order, provide prescription details, or contact our support team. It also describes why we need this information, how we use and protect it, who may receive it, how long we keep it, and the choices available to you.
Information We Collect
We collect information when you browse the website, create an account, place an order, submit prescription details, or contact our team. Depending on how you use the website, this may include:
- Your name, date of birth, phone number, email, and delivery address
- Account details, including your login information and saved preferences
- Order history, selected products, billing details, and transaction records
- Prescription information and other health details needed to review a request
- Messages, documents, photographs, and other information sent to customer support
- Device information, IP address, browser type, and website activity
- Cookie choices and information collected through analytics tools
- Information used to verify identity, prevent fraud, and protect transactions
Payment card details may be collected directly by the payment provider rather than stored on this website. We collect only the information relevant to providing the requested service, maintaining accurate records, and meeting legal requirements.
How We Use Your Information
We use the information we collect to operate the website, complete orders, and provide customer support. This includes:
- Creating and managing customer accounts
- Reviewing order and prescription details
- Processing payments and confirming transactions
- Preparing, dispatching, and tracking deliveries
- Responding to questions, requests, and complaints
- Sending order updates and other service messages
- Detecting fraud, misuse, and security threats
- Maintaining business, financial, and pharmacy records
- Meeting legal and regulatory requirements
- Sending promotional messages where permitted
We use each type of information only where it is relevant to a specific purpose. If we need to use it for a substantially different reason, we will provide further information and request consent where the law requires it.
Cookies and Website Analytics
We use cookies and similar technologies to keep the website working, remember selected settings, understand how visitors use different pages, and identify technical problems. These technologies may include:
- Essential cookies needed for security, account access, and core website functions
- Preference cookies that remember language, location, or display settings
- Analytics cookies that show how visitors move through the website
- Performance cookies that help us find errors and improve loading times
- Advertising cookies used to measure campaigns where permitted
Where required, optional cookies are placed only after you give consent. You can accept, reject, or change your choices through the cookie settings, although disabling essential cookies may prevent certain website features from working properly.
When We Share Information
We share personal information only when it is needed to complete a service, meet a legal duty, or protect customers and the website. Depending on the situation, information may be shared with:
- Pharmacists and healthcare professionals involved in reviewing a request
- Payment providers that process and verify transactions
- Delivery companies and postal services handling shipments
- Website hosting, technical support, and security providers
- Customer service and order-management platforms
- Fraud-prevention and identity-verification providers
- Professional advisers, including legal and accounting specialists
- Regulators, courts, or public authorities where disclosure is legally required
Each recipient receives only the information relevant to its role. Service providers must handle that information under appropriate privacy and security obligations and may not use it for unrelated purposes.
International Data Transfers
Some of the companies that help us operate the website, process payments, provide support, or arrange deliveries may be located outside the United States. As a result, personal information may be transferred to, stored in, or processed in other countries where privacy laws may differ from those in the United States. When this happens, we use appropriate contractual, technical, and organisational safeguards to protect the information and meet applicable legal requirements.
How Long We Keep Information
We keep personal information for as long as it is needed to manage your account, process and deliver orders, answer questions, resolve payment disputes, prevent fraud, and meet pharmacy, financial, tax, and legal requirements. The exact period depends on the type of information and why it was collected. When a record is no longer required, we delete it, anonymise it, or restrict access to it. Some information may be kept for longer when required by law or needed for an ongoing complaint, dispute, or investigation.
How We Protect Your Information
We use technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration, and disclosure. These measures include:
- Encryption for information sent through the website
- Restricted access to customer and prescription records
- Secure systems for processing payments
- Monitoring for suspicious activity and security threats
- Staff procedures for handling sensitive information
- Regular software, system, and security updates
- Privacy and security requirements for service providers
- Backup and recovery measures
We review these safeguards as our systems and security risks change. No website or storage system can guarantee complete security, but we take reasonable steps to reduce risks and respond promptly when a problem is identified.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information held about you
- Correct information that is inaccurate or incomplete
- Request the deletion of certain information
- Restrict or object to specific uses of your information
- Receive eligible information in a portable format
- Withdraw consent where processing relies on consent
- Opt out of promotional communications
- Opt out of certain data sales, sharing, or targeted advertising
- Submit a complaint to the relevant privacy authority
Some rights are subject to legal exceptions, including pharmacy, medical, financial, and recordkeeping requirements. We may need to confirm your identity before completing a request.
Children’s Privacy
This website and its ordering services are intended for adults. Anyone under 18 should not create an account, place an order, or submit personal or medical information. We do not knowingly collect information directly from children. If a parent or legal guardian believes that a child has provided information through the website, they should contact us so we can review the matter and delete the information where appropriate.
Links to Other Websites
The website may contain links to payment providers, delivery services, social media pages, or other third-party websites. Once you follow an external link, the other website will handle your information under its own privacy policy and terms. We do not control how third parties collect, use, or protect information on their websites. Please review the relevant privacy policy before providing personal, payment, or medical details.
Changes to This Policy
We may update this Privacy Policy when our services, business practices, technology, or legal obligations change. The latest version will always appear on this page. If an update significantly affects how we collect or use personal information, we will provide an additional notice where required by law. We recommend checking this page occasionally for changes.
Contact Us
For questions about this policy or a request concerning your personal information, contact our team by email, phone, or post.
Address: 12231 East Colonial Drive, Orlando, FL 32826, USA
Phone: +1 407-233-1325
Email: [email protected]